RETURNS, REFUNDS & DAMAGED PRODUCTS
We’ve deliberately chosen products from a range of independent suppliers and manufacturers, which means our boxes can contain a mixture of product types, packaging and hygiene-sensitive items.
If you change your mind about your purchase, your statutory cancellation rights may apply. Details of how these rights work are set out in our Terms & Conditions.
If your order arrives damaged, faulty, missing or not as described, please get in touch with us as soon as possible. We’ll ask for a few details and, where appropriate, photographs of the issue so we can work out what’s happened and put it right.
Depending on the circumstances, this may mean a replacement, refund or another appropriate remedy.
Please don’t return anything to us without contacting us first. We’ll let you know what to do.
We don’t offer additional exchanges or returns outside your statutory consumer rights.
We want your box to arrive exactly as intended. If something’s gone a bit sideways in transit, we’ll do our best to sort it.
Nothing in this policy affects your statutory consumer rights.
PRODUCT USE & MANUFACTURER GUIDANCE
The products included in our boxes are sourced from independent third-party manufacturers and suppliers. Each product remains the responsibility of its respective manufacturer, and should always be used in accordance with the instructions, warnings and guidance provided by that manufacturer.
Please read all product packaging and instructions carefully before use. If you have any allergies, medical conditions, are pregnant or breastfeeding, undergoing medical treatment, or are unsure whether a particular product is suitable for you, please seek appropriate advice from a qualified healthcare professional before using it.
The Shit Show Co. carefully selects the products we include, but we do not manufacture, alter or prescribe them, and inclusion in one of our boxes should not be taken as a recommendation that a product is suitable for every individual or as a substitute for professional medical advice.
If you experience any unexpected reaction or concern when using a product, stop using it and follow the manufacturer’s guidance or seek appropriate medical advice.
We want the things we send to be genuinely useful. That starts with using them safely and properly.